onsumers are presented with
a vast array of products and
product attributes to consider
when making a wine purchase
decision — thousands of brand
names, dozens of grape varieties, regions,
labels, wine styles, and a large
range of prices to choose from.
Not only are consumers faced with
myriad choices, but each purchase is
also associated with a perception of
risk, which often leads them to approach
the purchase with a degree of
fear, insecurity, skepticism, and caution.
This insecurity is increased if
the wine is being bought for a special
occasion, such as a gift or a festive
social dinner.
Consumers seek to examine a
wine’s attributes as part of a risk reduction
strategy. Some of a wine’s
attributes, such as quality or sensory
characteristics like taste, can only be
assessed during consumption. Other
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Simone Mueller,
Larry Lockshin,
Jason Blanford,
Ehrenberg-Bass Institute
for Marketing Science,
University of South Australia
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attributes, such as brand name,
awards, production procedures, and
cellaring advice, may be found on a
wine’s front or back label and may
assist consumers in evaluating the
wine prior to purchase.
Front labels convey (with some
exceptions) the most essential and legally
required information about the
product: the winery’s name, grape
variety, grape origin, vintage year,
and alcohol content. The back label
often describes sensory characteristics
of the wine, winemaker’s notes,
and compatible
foods for the specific wine style.
A wine’s front and back label are
the most cost-effective form of marketing
promotion, and a way for
wine producers to communicate directly
with customers at the point of
sale. It is, therefore, surprising that
so little research has been conducted
on what statements on the back label
have the most influence on consumer
purchasing.
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